Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans
نویسندگان
چکیده
منابع مشابه
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educational researchers have provided evidence that teachers’ emotional intelligence has strong effects on various aspects of teaching and learning. yet, in the field of teaching english to speakers of other languages (tesol), inquiry into teachers’ emotional intelligence is nearly limited. given its documented powerful impact on teaching practices and student learning, it is critical to pursue...
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ژورنال
عنوان ژورنال: Journal of Economic Psychology
سال: 1996
ISSN: 0167-4870
DOI: 10.1016/0167-4870(96)00002-5